A Four Step Process
Ken's BUMP program breaks down a solid collection call into a simple 4-step process to help measure and monitor your performance. Collectors can learn to evaluate their own efforts with these simple questions. And, they can follow these processes after the call - to recognize when they were able to BUMP collections!
Questions for After The Call
Did you Build a Relationship with the customer? Did you completely Understand the Situation of the customer? Did you Match a Solution that worked for the customer’s unique situation and is aligned to the procedures for your company? Did you Process the Deal, follow all procedures, and/or position the customer for the next call so that it ends in a commitment?
Seven Critical Components to Building a Relationship Over the Telephone Building a relationship actually starts with collectors mastering seven critical components: Communication Skills, Listening, Questioning, Positive Phrases, Clarifying, Explaining, and Guiding the Conversation.
Dallas Location - 8585 N. Stemmons Fwy, Dallas, TX 75247
Join us March 12, 2020 in Dallas at: 8585 N. Stemmons Fwy, Dallas, TX 75247
Dress Code - You're in a training class from 9:00 a.m. to 4:00 p.m. Please dress comfortably.
You're in a training class from 9:00 a.m. to 4:00 p.m. Please dress comfortably.
No Live Streaming of This Event - We will not be live streaming this event. However, we will be video taping for possible future use.
We will not be live streaming this event. However, we will be video taping for possible future use.