BUMP Collections

An Interactive Workshop for Collectors

Collectors, and their interaction with the consumers, are the lifeblood of our business. Learn how to BUMP Collection results by a focus on the four fundamental components of a successful collection call. Building relationships with the customer begins the process. Communication and active listening skills are paramount for completely understanding the customer's situation. The best collectors learn to match possible solutions to their consumer's needs, while following the correct processes and procedures, and positioning the customer for the future. Questioning techniques, positive phrases and guiding the conversation are all important collector negotiation skills relevant to maximizing results with the right collection call model. Learn new techniques, practice skills with role playing, and BUMP your collection performance by incorporating this systematic approach to collection effectiveness.
BUMP Collections Agenda

Dallas Texas

March 12, 2020

  • Dallas Location - 8585 N. Stemmons Fwy, Dallas, TX 75247

    Join us March 12, 2020 in Dallas at: 8585 N. Stemmons Fwy, Dallas, TX 75247

  • Dress Code - You're in a training class from 9:00 a.m. to 4:00 p.m. Please dress comfortably.

    You're in a training class from 9:00 a.m. to 4:00 p.m. Please dress comfortably.

  • No Live Streaming of This Event - We will not be live streaming this event. However, we will be video taping for possible future use.

    We will not be live streaming this event. However, we will be video taping for possible future use.

BUMP Collection Process

Developed by Ken Evancic to help Collectors Improve Performance

  • A Four Step Process

    Ken's BUMP program breaks down a solid collection call into a simple 4-step process to help measure and monitor your performance. Collectors can learn to evaluate their own efforts with these simple questions. And, they can follow these processes after the call - to recognize when they were able to BUMP collections!

  • Questions for After The Call

    Did you Build a Relationship with the customer? Did you completely Understand the Situation of the customer? Did you Match a Solution that worked for the customer’s unique situation and is aligned to the procedures for your company? Did you Process the Deal, follow all procedures, and/or position the customer for the next call so that it ends in a commitment?

  • 7 Skills

    Seven Critical Components to Building a Relationship Over the Telephone Building a relationship actually starts with collectors mastering seven critical components: Communication Skills, Listening, Questioning, Positive Phrases, Clarifying, Explaining, and Guiding the Conversation.

Comments From His Last BUMP Class:

Ken is an excellent instructor, and the evaluations from the class were impressive. 100% of attendees would return if the class was taught again! 100% said they expected to incorporate the training into their operations.

4.75 Out of 5 Overall Rating!

Here's what one student said:

"Crazy enough we implemented what we learned on Thursday and it made for improved outcomes and for more fun. Thank you again!"


Vice President

Ken Evancic

Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance. As a consultant for Resource Management Services, Inc., Ken has specialized in developing and completing third party compliance and performance audits for collections agencies and collection attorney firms for many top credit grantors and debt buyers. He has leveraged his 25 years of experience to develop multiple collector and collection management training classes designed to maximize collector performance. In addition to collection training, Ken helped develop and facilitates the RMS Third Party Vendor Auditing training. Prior to joining Resource Management Services, Inc., Ken spent over 20 years with Citi starting as a collector and working throughout collections as a Front Line manager, Vice President Collections Operations Manager and Sr. Vice President and Collections Director.