First in our Series on Oversight Without Travel
Call Monitoring
Instructor - Ken Evancic
Learn from a Collection Industry Expert
Vice President
Ken Evancic
Course curriculum
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1
Welcome to The Oversight Without Travel Series by Resource Management Services, Inc.
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The Oversight Without Travel Series
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Instructor - Ken Evancic
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2
Travel Without Oversight - Call Monitoring
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Call Monitoring Overview
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Call Monitoring - Navigation
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Course Expectation Survey
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3
The Value of Call Monitoring
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The Value of Call Monitoring - Why
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The Value of Call Monitoring - How
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Test your learning
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Test Your Learning
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4
Initial Actions Required
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Initial Actions Required - Why
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Initial Actions Required - How
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Test your learning
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5
What Are You Expectations?
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What Are Your Expectations - Why
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What are Your Expectations - How
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Test your learning
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6
The Collection Call
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The Collection Call - Why
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The Collection Call - How
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Test Your Learning
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Test Your Learning
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7
What is a Good Sample?
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What is a Good Sample - Why
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What is a Good Sample - How
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Test Your Learning
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8
Call Recording Requirements
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Call Recording Requirements - Why
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Call Recording Requirements - How
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Test Your Learning
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9
Frequency of Call Monitoring
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Frequency of Call Monitoring - Why
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Frequency of Call Monitoring - How
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Test Your Learning
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10
Success Measures
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Success Measures - Why
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Success Measures - How
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Test Your Learning
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11
Scorecard Example Items
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Scorecard Example Items - Why
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Scorecard Example Items How
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Scorecard Detail Review
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Scorecard Rollup Detail Review
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Sample Scorecard for Download
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Test Your Learning
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Test Your Learning
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12
Call Calibration & Feedback
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Call Calibration & Feedback - Why
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Call Calibration & Feedback - How
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Test Your Learning
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13
Recording Files & Security
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Recording Files & Security - Why
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Recording Files & Security - How
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Test Your Learning
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14
Summary
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Summary of Call Monitoring
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15
Call To Action
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Call To Action
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Course Feedback
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Call Monitoring Course - Additional Information
This course is approximately 1.5 hours, but self-paced. It contains a variety of lessons that require the use of audio and video. Please be sure you are able to hear and view the lessons before you begin. You can start and stop at your leisure, and the site will remember your location within the course. You can also go back and repeat any section you like. Your course will be available for a full year after purchase. This course is eligible for RMAi certification credits as Resource Management Services, Inc. is an Authorized Education Provider for RMAi.